T:GO Transit

The In Town T:GO bus is equipped with an accessible lift on the passenger side of the bus to assist passengers. The lift can be used by passengers with limited mobility or who require a mobility aid which prevents them from boarding at the front of the bus. The lift can be deployed by the bus operator upon request, however, you must be able to maneuver your mobility aid into the designated area on the bus.

The final decision concerning if the mobility aid can be safely loaded onto the bus will be at the discretion of operator.

Priority seating is located at the rear of the bus. These seats are reserved for people of all ages with disabilities and mobility challenges. Ontario Regulation 191/11 requires that passengers, other than persons with disabilities must vacate these seats if its use is required by a person with a disability.

We welcome people with disabilities and their service animals. People with disabilities are permitted to be accompanied by their service animal and keep that animal with them when accessing services provided by T:GO, unless the animal is otherwise excluded by law.

It is the responsibility of the person with a disability to ensure that his or her service animal is kept in control at all time and clear of all aisles and exits.

A person with a disability who is accompanied by a support person will be permitted to have that person accompany them while using T:GO. There shall be no charge to support persons accompanying a person with a disability while using T:GO Transit.

T:GO may deem it necessary to require a support person for a person with a disability in order to protect the health and safety of that person or others using the service. This will only occur after a consultation with the person with a disability and when it is the only means to allow the person with a disability to access the service.

Where room is available and safe storage is possible the operator will ensure that mobility aids are safely secured within the bus. Assistive devices, mobility aids etc. should never obstruct the aisle or block entrance/exit areas of the bus. All storage of mobility aids is done at no additional cost to the passenger.

In cases where a transit stop is temporarily inaccessible, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability. However the final determination of the safe location will be determined by the operator.